I am writing in order to compliment one of your service technicians Phil McAuley.
I recently had to contact your company when we saw a mouse in our kitchen.
Phil attended on 3 occasions and I can honestly say that he was an absolute credit to your organisation. His technical knowledge and expertise were exemplary but more importantly, his interpersonal skills were outstanding.
I have discussed his Professionalism and superb people skills with neighbours who also had reason to seek your assistance … they all agreed that he should be commended for his supportive and client-focused response.
Could you please relay our collective thanks to Phil and let him know that his diligence and professionalism are greatly appreciated.